Help Centre

How to log in

1. Navigate to the home page (www.w9.com.au)
2. On the left located under the banner, click LOGIN
3. Enter your username/email address into the username field
4. Enter your password into the password field
5. Click LOGIN

Log in troubleshooting

1. I am a new customer

If you would like to become a W9 customer, please download our new account form here. As part of the new account opening process you will automatically be given a username and password to access the additional website features. Once you receive your username and password, please log in following the log in instructions above.

2. I am an existing customer

If you have not received a username and password, please create your own by filling out the registration form.

Forgotten password

A new password can be requested directly from the log-in page on the website, simply click the "forgot password?" button. After you receive your new password email, we recommend that you log-in and change your password to one that is easily remembered.

I need to change my password

1. Log in to your account
2. Select MY ACCOUNT under the banner
3. Select CHANGE Password
4. Enter your new password and UPDATE PASSWORD

I cannot find a product that I am looking for. How do I get help?

There are many ways to search for products on our website. If you know the name of the product, the product code or the manufacturer's name you can search using the search bar at the top left-hand side of the website. You can also browse by product category.

You can also browse our catalogues here

If you still cannot find what you are looking for, please call our customer care centre on (02) 9987 4224 or contact us via Live Chat on the website and we'd be happy to help.

How will my order be delivered?

All orders are delivered via courier.

When will I receive my order?

We aim to process and dispatch all orders within 24 hours of the order being placed. Delivery to capital cities on the east coast is generally within 24 hours after dispatch. Please allow extra time if your order is being delivered to SA, NT & WA.

I have a question, how can I get help?

Please give our customer care staff a call on (02) 9987 4224, email us at info@w9.com.au or contact us via Live Chat on the website.