FAQs

QT: Online Registration
AT: Registering for an online account is easy.
Simply press ‘Register’ located at the top right hand corner of the window and complete the registration form under ‘REQUEST AN ACCOUNT’. Upon receipt our friendly Customer Service and Accounts department will forward you an Account Application Form to complete the process. If you already have an account with us, Customer Service will complete the necessary steps to enable your online account.

Please note we service Wholesaler/Distributor of Medical and Dental Products, State Health Service, Commonwealth Health Service & Health Funds. If you don’t fit into this category but would like more information on a product please call our friendly Customer Service team on (+612) 9987 4224 or email us at sales@w9.com.au.
QT: Signing In
AT: Signing in to your account is easy. Press ‘My Account’ located in the top right hand corner of the window and complete the details under ‘ENTER YOUR LOGIN DETAILS’

Eg.
Company Code: W9010***
User Code: purchasing
Email: sales@W9.com.au
Password: 123456

If you have forgotten your password please simply press ‘Forgotten Password’ to retrieve. If you have forgotten all your details please contact Customer Service on (+612) 9987 4224.